Privacy Policy
This policy explains how DYU Healthcare (DYU Woman & Child Care Centre), 1098, 14th Main Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102 ("DYU", "we", "us") collects, uses and protects your personal information when you use dyuhealthcare.com or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable law.
1. Information we collect
- Details you give us: your name, mobile number and the treatment or concern you select when you fill in a form, and anything you share when you call, WhatsApp or email us.
- Health information: the treatment area you choose (for example PCOS or fertility treatment) is sensitive. Please share only what you are comfortable with; detailed medical history is discussed with our doctors in consultation.
- Technical information: pages visited, device and browser type, approximate location and how you reached our site, collected through cookies and similar tools.
2. How we use it
- To call or message you about your enquiry and book your consultation.
- To provide, plan and follow up on your care.
- To improve our website and measure how well our advertising works.
- To meet our legal and regulatory obligations.
We do not sell your personal information.
3. Your consent
By submitting a form on our website, you consent to DYU contacting you by phone, SMS or WhatsApp about your enquiry. You can withdraw your consent at any time by writing to info@dyuhealthcare.com or calling +91 83103 09167. Withdrawing consent does not affect contact made before you withdrew it.
4. Cookies, analytics and advertising
Our website uses tools from Google (Google Analytics, Google Ads and Google Tag Manager) and Meta (Meta Pixel) to understand website visits and measure our advertising. These tools may use cookies and may receive limited information, such as the pages you visit and whether you submitted a form. Where a form is submitted, a protected (hashed) form of your phone number may be shared with these platforms to measure ad results. You can block or delete cookies in your browser settings, and manage ad preferences in your Google and Meta account settings.
5. Who we share it with
We share your information only with people and services that help us run our clinic and website, such as our website host (Webflow), analytics and advertising providers listed above, and the tools we use to manage enquiries. They may only use it to provide services to us. We may also disclose information when the law requires it.
6. How long we keep it
We keep enquiry details only as long as needed to respond to you and for the purposes above. Medical records are kept for the periods required by applicable medical and legal rules.
7. Your rights
You can ask us to tell you what personal information we hold about you, correct or update it, delete it where we are not required to keep it, or withdraw your consent. You may also nominate another person to exercise these rights on your behalf. To request deletion of data collected through our website or ads, you can also use our Data Deletion page.
8. Security
We use reasonable technical and organisational safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if a breach occurs.
9. Children
Our enquiry forms are meant for adults. If you are under 18, please ask a parent or guardian to contact us on your behalf.
10. Contact and grievances
For any question, request or complaint about your personal information, contact us at info@dyuhealthcare.com or +91 83103 09167, or write to DYU Healthcare, 1098, 14th Main Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102. If you are not satisfied with our response, you may approach the Data Protection Board of India.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.